Troubleshooting Meeting Scheduler syncing issues

If you're having issues with the Meeting Scheduler not syncing to your Google Calendar or not sending emails for newly-created events, use this guide for troubleshooting.

  1. Disconnect and reconnect the Google Calendar
    1. Go to the Sales and Success Center > My Meetings > Settings

      Disconnect the connected Calendar

      1. Once it's disconnected, reconnect it again by clicking on "Sign in with Google"
      2. Create an event through the meeting links and check if it's working properly. If not, go to Step 2.
    3. Remove Meeting Scheduler from Google Account
      1. Go to the Security section of your Google Account.
      2. Under “Third-party apps with account access,” select Manage third-party access.
        1. Select Meeting Launcher > click on 'Remove Access'. This will break the connection between the Google account and Meeting Launcher.
        2. Go back to the Sales and Success Center > My Meeting > Settings > Connect the Google Calendar.
          • Make sure not to change the permissions you grant as they could influence the performance of the product.