Overview of ‘Orders’ - Activate Marketing Solutions

As a Licensee, you have the ability to place orders for various products on behalf of your customers through the Sales and Success Center (SSC). These self-serve products are available for your customers to access and use within the Business Center. To identify which products are eligible for order through the SSC, please refer to our price list. Look for slides with 'SSC' in the heading; this indicates that the products listed on that page can be ordered via the SSC. 


Order Process

  • Placing Orders: When you place an order for any of the SSC-eligible products, Head Office is automatically notified to review and activate the order within 2 working days. Subsequently, billing for these products will commence.
  • Activation Notification: Upon activation, you will receive an email notification indicating that the products are now live and available for your customer.

  • Access and Usage: Your customer will gain access to these activated products through their Business Center where they can start utilising them immediately (this manual includes further information about the Business Center and its functionalities).


For a step-by-step guide on how to place orders, click the 'Show me how' button below.



Billing and Payment Collection

As a Licensee, it is important to note that you are responsible for invoicing and collecting payments from your customers for any activated products. The SSC does not provide a billing feature for these transactions. Therefore, you will need to manage this process through your own separate invoice and billing setup. Ensure your billing system is prepared to handle these transactions efficiently to maintain a seamless customer experience.



Product Activation Exclusions - Separate Development Process

It's important to be aware that Mobile Apps, Websites, and our primary SEO tool are not available for activation through the Sales and Success Center due to their unique creation process. These products are developed via separate dashboards, allowing for either our team or you, the Licensee, to undertake their creation for your customers. You can access these dashboards via your Central Dashboard.

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Benefits and Purpose

The ordering system within the Sales and Success Center offers a streamlined and efficient approach for you to procure and manage digital marketing products on behalf of your customers. It provides direct access to a wide range of powerful marketing tools from reputation management to social marketing. Additionally, the automated notification and activation process not only simplifies workflow but also ensures that you are promptly informed when services are activated and ready for use.


Best Practices

Consult the price list to ascertain which products can be ordered through the SSC. It is essential to thoroughly grasp the breadth of products accessible via the SSC and familiarise yourself with their benefits so that you can make informed recommendations to your customers.


Tips for Success:

  1. Understand clients' objectives and challenges deeply to tailor products that precisely meet their needs and enhance their success.
  2. Start email onboarding campaigns through the SSC for products ordered to encourage customer usage (see Section 3.11 - Overview of 'Email Campaigns')
  3. Track product performance and client satisfaction, adjusting strategies as necessary to continuously improve outcomes.